Category Archives: Sales Leadership

Sales Management Training | Why Sales Quotas Don’t Work

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bad sales managementWhy are so many sales management organizations struggling right now?

It’s not because of the economy…

It’s not because of lazy salespeople (we’ll always have those)…

It’s not because you’re getting squeezed on price because everyone is looking for the lowest price…

It’s because most sales organizations are still using the old and tired way of measuring a salesperson’s effectiveness: sales quotas.

The Sales Management Myth of the Sales Quota

Nearly 100% of all sales management organizations assign sales quotas.

However, less than 10% of all sales organizations assign Continue reading →

What Saving Private Ryan Can Teach You About Sales Management

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sales management warIn sales management, sometimes things get hot.

Uncomfortably hot at times…

Most sales leaders have no idea when a major argument breaks out.

They panic instead.

The Sales Management Argument

Your sales team is arguing over a hotly debated sales management issue at one of your sales meetings.

If its a really hot issue, then chances are it has something to do with money or bonus. The hottest sales management issues you face will involve one or the other:

“We’re getting screwed on this new compensation plan”…

“The sales tracking system is missing my sales”…

“Management just cut year end bonuses”…

“I’m not getting paid on all of my sales”…

Or any number of myriad sales management issues you have to deal with, that you have no say in…but have to diffuse somehow.

Things are getting out of control.

Your salespeople are angry, upset, unruly.

People are yelling, they’re angry.

You, the sales leader have lost control.

What do you do?

  • Do you start yelling?
  • Do you antagonize?
  • Do you tell em all to “all of you…shut the hell up!!!!”?

You should do none of that.

You “diffuse the time bomb” instead.

Captain John Miller (played by Tom Hanks) does it brilliantly here in Saving Private Ryan…

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What Captain John Miller (Tom Hanks) Knows About Great Sales Management

How does Miller Continue reading →

Sales Management Training | How to Discipline Without Being a Dick

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sales management dickNo sales management professional really wants to be a dick.

But sometimes, you gotta be a dick.

And that “sometimes” occurs when your sales reps are no longer listening to you.

It usually happens when they think your sales management leadership is weak.

Don’t worry.

It’s happened to me and it has happened to every sales management professional who’s reading this post at least once (and there are a few of them) :-)

So what do you do when they start “tuning you out”?

Do you:

  • Crack down hard and make em all “bow to your every command”?
  • Just continue as if nothing is happening?

It’s a tough choice. A choice that will in fact determine your sales management leadership for months to come.

So as the Elder Knight states in Indiana Jones and The Last Crusade, you must not Continue reading →

Sales Management Training | How to Achieve Sales Management Nirvana

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sales management nirvanaAfter about twenty years of sales and sales management experience under my belt, I finally realized something.

It only took me over twenty years to realize it, but at least I realized it I suppose.

In those twenty years, I was fortunate to have managed quite a few incredible salespeople.

Their performance enabled me to accumulate a solid track record of success; success and skills I later used to start this blog as well as my online sales management training business and other offline businesses.

When I think back on my sales management career, what I am most proud of is that many of my former salespeople went on to have tremendous careers after they were with me.

Many were promoted within their companies, some went on to different careers outside of sales and many just achieved a higher level of success in their current sales role.

Its amazing to me that I still get requests on LinkedIn to do recommendations for salespeople I had the good fortune to manage, sometimes as far back as fifteen years ago. Every time I get one of these requests, I am humbled but mostly, just plain proud.

When I talk to these old sales reps Continue reading →

How Mistakes Make You a Sales Management Genius

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sales management mistakesI have a very close friend who is an incredibly successful internet entrepreneur.

Despite the fact that he toils in a highly competitive and cut-throat market, he has achieved an unprecedented level of success his peers could only dream of.

Last month, he made an enormous mistake. It was actually a catastrophic mistake. He was doing a project for one of his clients and documenting its success on his blog and he took his eye off the ball and just plain screwed up.

Instead of hiding from it, burying it, never mentioning it, he did the exact opposite of what most people would do:

He discussed it openly on his blog for his thousands of readers to see.

Curious about this decision to publicly “come clean”, I asked him why.

His answer: Continue reading →